We are a digital transformation agency, based in Wellington, New Zealand

We help businesses
engage digital customers

Digital Transformation Services

We help legacy businesses transform for the digital age to better engage customers, improve business performance and achieve sustainable growth.

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Digital Strategy

Digital Strategy

The digital revolution is accelerating at such a rate that it’s fair to say that most businesses are playing a game of digital catch-up. We help our clients envision and implement a progressive ‘customer-centric’ strategy that embraces their digital opportunities. Our approach utilises short-term and long-term planning, digital trends, customer insights and rapid prototyping to improve customer engagement and drive sustainable business growth.

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prototyping

Customer Experience Design

A great customer experience (CX) is the key to gaining competitive advantage in the digital economy. Great experiences are valued and shared, whereas poor experiences reflect badly on your brand and create a barrier between customers and your business. We use industry leading CX methodologies to get to the heart of what your customer’s value and design compelling experiences that improve your customers’ satisfaction and set you apart from the competition.

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process_automation_home

Process Automation

Digitally automating your processes will help to make your business more efficient and profitable. We identify, plan and implement the digital processes that will help to optimise your business and customer facing operations. We ensure that your internal team is trained and comfortable with these new processes to provide a seamless transition, improve your customers’ satisfaction and reduce your cost to serve.

Our Customer-Centric Approach

The way in which customers validate your business has shifted from the meeting room and physical store to the desktop and mobile device. Customers have more choice than ever before and expect you to communicate with them in a way that they understand and find seamless and simple. Our customer-centric approach aligns your business goals with the needs of your customers to help you identify new opportunities, improve business performance and increase your customers’ satisfaction. Learn more ›

A 5% reduction in customer defection can increase profits by up to 95%

Of customers use online channels to validate a business

Of customers are willing to pay more for an upgraded experience

In-House Production Capabilities

With over 20 years experience producing creative and technical outcomes, we have the knowledge, skills and expertise to deliver your project from start to finish.

Branding

Effective branding is often at the heart of the businesses that thrive. Our proven approach creates meaningful brands that stand out and resonate with today’s consumers.
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Customer-Centric Websites

A customer focused website is the foundation for online success. We use leading technology and techniques to create engaging digital experiences that grow your business.
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Digital Marketing

Boost awareness, leads or sales through targeted digital marketing. Our integrated strategies engage the ‘right’ customers and achieve consistent measurable results.
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We work with businesses of all sizes to harness their digital opportunities and achieve their business goals.

I’ve been working with Spire for 12 months and over that time my business has doubled. They help us in so many ways, from digital strategy right through to packaging design. I think its safe to say that without them, we simply wouldn’t be where we are today.Sara Quilter - CEO, Tailor Skincare
Working with Brent and Julian has been a pleasure. They quickly understood our product and became subject matter experts. Their solution catered precisely to our target audiences and was tailored to our exact needs. I would absolutely recommend Spire for any complex digital strategy or user-experience related projects.Aju Mathew - CoreLogic
The team at Spire were and are outstanding with their ideas, innovation, designs and advice. They have created for us at Exodus a world class website that enables us to interact with our members, keep them updated and informed along with being very easy to manage and maintain.Gary Cottle - General Manager, Exodus
We use Spire to develop and produce inspirational communication and marketing concepts because we need excellent ideas yesterday – so don’t use them or else they won’t be able to do more work for us.Neil McGregor - Human Synergistics

Get in touch to discuss your digital opportunities and how we can help.

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