It’s estimated that by 2020, customers will manage 85% of their interaction with a company without interacting with a human. Yet despite the modern customers’ preference for digital engagement, many businesses still neglect their online experience and create a barrier between themselves and their digital customers.
Responsive websites offer a seamless experience across every device
In 2015, mobile surpassed desktop as the main device used to access the internet. Being non-responsive now means that almost 60% of the world’s online audience simply won’t be able to engage with your business effectively online. At Spire, we create responsive websites that offer a seamless experience across mobile, tablet and desktop devices. Adapting to meet the needs of today’s digital customers.
Enabling your ‘value’ to be experienced
Digital customers expect ‘value’ from their digital experiences. We use six UX principles to ensure that your customers engage with the value of your businesses offer—without frustration. We design compelling user experiences that improve customer satisfaction, retention and advocacy. Our approach utilises the following principles:
- Useful. Providing helpful information or tools.
- Findable. Providing intuitive navigation.
- Credible. Developing trust and respect.
- Desirable. Connect with their emotions and aspirations.
- Accessible. Cater to all levels of user ability.
- Usable. Seamless experiences across all devices.